NineStars Trash Can Troubleshooting

Ninestars Trash Can Troubleshooting: The Complete Guide

You have a Ninestars Trash Can to dispose of waste that cannot be thrown in the garbage disposal unit.

The automatic trash can functions like a charm. Just wave your hand over the sensor, and the lid opens automatically. Then, throw the food waste in the can. 

But what if the lid doesn’t open even though you hover your hands over the lid? Or what happens if the lid doesn’t close?

That’s where our Ninestars Trash Can Troubleshooting Guide comes into play. Our guide will overview the common automatic trash can problems and walk you through the step-by-step procedures to troubleshoot those issues. 

Without further ado, let’s dive in.

Table of Contents

Ninestars Trash Can Troubleshooting: Common Problems and Solutions

Here are the common problems you can experience with Ninestars Trash Can and their solutions:

Lid Doesn’t Open

The lid doesn’t open due to one of the three reasons:

  • The power switch is in the Off position
  • Dirty motion sensor
  • Dead batteries

In such scenarios, the lid of your trash can doesn’t open if you wave your hand over the lid- even when you press the button.

How To Fix:

When troubleshooting your Ninestars Trash Can Lid, ensure that the power switch is in the On position.

The power switch is located on the underside of the automatic lid. Remove the trash can lid and turn it over to reveal the power switch.

Ninestars Trash Can Power Switch Location

Then, flip the switch to the ‘I’ position if it’s in the Off position.  

Second, wipe the sensor with a damp cloth if it looks filthy.

If the lid still doesn’t open, check the battery. Open the battery compartment lid and remove the batteries. Then, use a battery tester to check the battery.

Battery Location of Ninestars Trash Can

Replace the battery if the battery is dead.

Note: Do you still experience the trash can lid problem after trying those troubleshooting steps? Read this guide on Ninestars Trash Can Lid Not Opening, where I will explain:

  • How do you test the trash can lid battery?
  • How do you replace the battery on Ninestars Automatic Trash Can?
  • How do you adjust helper springs?

Lid Doesn’t Close

Ninestars Trash Can Lid won’t close if: 

  • Batteries are low or dead.
  • The sensor is dirty, or the sensor area gets obstructed, preventing it from detecting when to close the lid.
  • The hinges of the trash can lid may come loose or get misaligned.
  • The defective motor can cause the lid to get stuck in the closed position

How To Fix: 

To fix the Ninestars trash can lid that won’t close, try these four troubleshooting steps:

  • Use a battery tester to test the battery. If it shows the batteries are low, replace them. 
  • Wipe the sensor with a damp cloth to clean the sensor. Then, check the sensor area for obstructions. Remove the items that prevent the lid from closing. 
  • Check the hinges to verify that the lid is attached correctly. Then, remove the lid and re-assemble the lid correctly. 
  • In case of a defective motor, contact the Ninestars Customer Service to repair or replace the trash can. 

Indicator Light Flashes Yellow

Does the trash can lid open slowly, and the indicator light flashes yellow? If yes, understand the batteries are low. To fix this issue, replace the batteries.

How To Replace Batteries:

  • Remove the trash can lid and turn it over.
  • Open the battery compartment cover and remove the old batteries.
  • Install the new batteries. Ensure you position the batteries in the correct directions.

Ninestars Trash Can Troubleshooting Codes

Indicator LightMeaningTroubleshooting Step
RedNinestars Trash Can Lid is blinking red when it’s in the On positionNo Action Required
GreenThe Ninestars Trash Can Lid is blinking green when the lid opens.No Action Required
YellowThe indicator light will flash yellow when the batteries are low.Replace Batteries
No LightThe indicator light blinks nothing if it doesn’t receive power.Ensure the power switch is in the On position.

How To Reset Ninestars Trash Can Lid?

To reset your Ninestars Trash Can Lid, hold down the two buttons until the sensor is reset. 

Alternatively, you can try the 24-hour factory reset as follows: 

  • Set the power switch to the Off position.
  • Remove the batteries for a full 24 hour
  • Clean the sensor with a damp cloth 
  • Replace the batteries
  • Set the power switch to On and test the operation by waving your hands over the lid. 

FAQs

Why Is My Trash Can Sensor Not Working?

The trash can sensor doesn’t work if the power switch remains in the Off position. Similarly, the sensor won’t work if the battery is low or due to a dirty or obstructed sensor. 

Why does my Ninestars Trash Can Sensor have a red light?

Ninestars Trash Can Sensor has a red light when you turn the power switch on and when the lid closes. 

How long does the battery of Ninestars trash can last?

The battery of Ninestars Trash can last around 18 months in normal daily use.

Conclusion

A trash can from Ninestars can go through some problems, including:

  • The lid won’t open
  • The lid won’t close
  • The indicator light blinks yellow

You can resolve those Ninestars Trash Can problems by following the troubleshooting steps I mentioned.

Don’t overfill the trash can with waste to avoid unusual problems. Reach out to Ninestars Customer Service for further assistance.

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